Terms and Conditions

General conditions

Travel with Caledonian Tours:

Caledonian Tours offers you the opportunity to design your trip to Scotland according to your own needs and desires backed up by our expertise and more than 15 years experience in the tourism sector and our desire to make your trip unforgettable because at Caledonian Tours your dreams are our reality.

Exclusivity with Caledonian Tours

At Caledonian Tours you will find exclusive products designed by our experienced team which you can add to or modify to make your own unique journey, accompanied as always by our magnificent local guides, you can count on the best the region can offer.

Caledonian Tours selection

Caledonian Tours and Caledonian Luxury and Golf tours has a large selection of products suited to each client offering maximum quality due to our attention to detail and our strict quality control procedures.

Caledonian Tours representatives and local guides

Caledonian Tours representatives throughout Scotland who speak various languages and will give you a unique personalized tour to make your trip the trip of your dreams.

Accommodation

The price of different lodgings used by Caledonian Tours are prices for fixed dates and are subject to availability.

Prices from

Scotland is a country which is visited all year round, accordingly the prices of accommodation, transport and other services are subject to change. The price of our tours can vary according to the season and availability of accommodation/transport. However we always offer our best available price to allow the customer to enjoy their stay to the maximum. The full price of a tour is confirmed upon reservation.

Payment method:

Payments will be made by bank transfer.

Airfares

Airfares are subject to change. Airfares are communicated to the client upon ressrvation and are reliant upon date of departure, deztination from where the client has departed, the airline used and deposit paid at the time of reservation, length of stay and availability on selected dates etc. Please contact our reservation team to obtain the best airfare for your trip.

Private tours

Private tours are totally flexible both in itinerary and flexibility of date. Caledonian Tours operate 365 days a year so that you can enjoy the trip of your dreams how and when you desire.

Regular tours

Our regular tours are designed for groups that speak the same language and we also have groups which speak different languages so that the client can speak the language they want or are interested in. At the time of reservation the client should indicate the language in which they want the tour conducted as we have bilingual and multilingual tour guides.

The transfer of suitcases of each client at each hotel is the responsibility of the client.

Some of our tours are subject to a minimum number of clients and the price of the tour can vary according to the number of clients or the tour may be cancelled if we do not have the minimun number of clients to run the tour.

Caledonian Tours uses a large number of establishments for accommodation, restaurants and providers of other exceptional quality throughout Scotland, subject to availability each tour may be subject to change and different to previously advertised however a replacement of the same or greater quality will be used so that the customer will enjoy to the maximum their stay.

Changes to itinerary

All the itineraries in this catalogue and all the private itineraries that the customer reserves are subject to change, both to flights and indicated dates of the tour due to changes by the airline itself and in such cases a change of airline company may be necessary.

The extra nights featured in the regular Caledonian Tours are run at the expense of the customer and we must always inform the customer a week in advance and in writing in order to confirm availability.

Our tours both regular and private are subject to changes due to operational and weather reasons. Some of these changes can lead to the cancellation in whole or in part of the tour. Caledonian Tours are not responsible vor these changes.

Some of these tours run according to a minimum of people which is indicated in our tour and if the minimum of people is not achieved we have the right to cancel the trip 10 days before the date of departure.

Resolution of the contract or cancellation

Article 159 Resolution or the contract for reasons attributable to the organizer or cancellation of the trip

I the event that the consumer and user elects to terminate the contract, pursuant to the provisions of section 2 of the previous article or the organizer cancels the package before the agreed departure date for any reason not attributable the consumer and the user shall be entitled from the moment the resolution of contract occurs to a refund of all amounts paid thereunder or to the realization of another package of equivalent or higher quality if the organizer can propose

In the event that the package is of inferior quality the organizer must reimburse the user the difference in price under the contract.

in any case the consumer and user may demand reimbursement of amounts already paid to laid down in Article 76. The counting of the timeframe in this case will start from the notification of consumer and user

2. The same right under the previous number will correspond to consumers and users who did not obtain confirmation of the reservation under the terms stipulated in the contract

3 in previous cases the organizer and the retailer will be responsible for paying the consumer and user imdeminizacion that if appropriate for breach of contract in any course may be less than 5 percent of the total tour price contracted whether that breach occurs between two months and fifteen days immediately preceding the expected date of commencement of the trip and 10 percent if it occurs within 48 hours prior to the departure.

4 No indemination is required in the following circumstances

a)When the cancellation is due to the number of persons enrolled for the package being less than required and thus communicated in writing to the consumer and user before the date fixed for the departure of the trip and indicated a minimum of 10 days in advance of the planned date of departure.

b) When the cancellation except in cases of overbooking is due to force majeure understood as those circumstances where the party pleads abnormal and unpredictable consequences would have been unavoidable despite having acted with due diligence.

Article 160 Resolution of the contract by the consumer and user.

At all times the consumer and user may rescind the services requested or contracted taking the repayment of the amounts they had paid but shall indemnify the organizer or retailer in the amounts indicated below unless such resolution occurs because force majeure.

a)The client will pay the cancellation costs and penalty at the 5 percent of the total amount of the trip if the cancellation occurs more than ten and less than fifteen days before the date of commencement of travel 15 percent between days 3 and 10 to 25 percent within forty -eight hours prior to departure .

Upon no show the customer is obligated to pay the total amount of the trip and other outstanding amounts unless otherwise agreed between the parties.

b) In the event that the package is subject to special economic conditions of employment such as chartering of ships or aircraft special rates cancellation charges shall be adopted in accordance with the agreement between the parties.

10. Modifications /cancellation by the traveler

The client has the right to a refund of the amount if communicating the cancellation in advance of the date of the trip and must compensate the agency for the items listed below: minimum expenditure 60 euros nof the trip price to pay for the costs incurred in the suppliers involved and are indicated in each cancellation section of the various trips . The client indicates his intention to cancel your reservation must formally notify by mail written with the utmost urgency and the repayment of the amount will be made only by bank transfer to a bank account whose ownership corresponds to customers a special 100% fee could be applied to the airline ticket. The general conditions of travel are always subject to particular conditions for each trip

In the case of a shared room is cancelled and we are unable to find a replacement ocupant for the aforementioned room a single suppliment will be added to your bill.

In case of no show or documented cancellation, late presentation or no documentation or ticket due to reasons beyond the agencies control and responsibility the customer must abandon the trip before the completion or due to unreasonable behaviour that affect the safety or welfare of other passengers the customer will assume the total loss of the amount of tour package.

(*) General conditions:

Each trip taking their particular conditions of cancellation into account with the customer may request and will be able to vary with each program and tour operator .For a minimum expense it sis possible to change trips with another traveller in the case that the trip has no flights included and you will be charged the minimum expenses. In travel with airline tickets 100% of flight costs once the ticket is issued regardless of the date of cancellation unless airline company itself cancels apply . No refund or reimbursement for the use of any service or sea air or terrestial transport or any meals included in a travel package applies when the cancellation is due to the customer.

In case of no show or documented cancellation, late presentation or no documentation or ticket due to reasons beyond the agencies control and responsibility the customer must abandon the trip before the completion or due to unreasonable behaviour that affect the safety or welfare of other passengers and invokes complaints and discomfort for the rest of the tour mean that the customer will assume the total loss of the amount of tour package.

The traveler who willfully fails to get on or get off before the end of the journey for subjective reasons such as dizziness, malaise, feeling overwhelmed, claustraphobias, disagreements with other participants fear or fear of , sea or weather conditions, lack of confidence in the crew and their contempt for authority or an allegation of breach of such rules or misleading advertising program who do not follow the route planned to meet certain animals etc should know that besides not be entitled to any type of full or partial refund must pay all expenses- incurred due to such behaviour.